Genpact (NYSE: G) is a global professional services and solutions
firm delivering outcomes that shape the future. Our 125,000+ people
across 30+ countries are driven by our innate curiosity, entrepreneurial
agility, and desire to create lasting value for clients. Powered by our
purpose - the relentless pursuit of a world that works better for people -
we serve and transform leading enterprises, including the Fortune
Global 500, with our deep business and industry knowledge, digital operations
services, and expertise in data, technology, and AI. Inviting applications for the role
of Associate/Developer, Data Analyst
Responsibilities
· Maintain reports & spreadsheets for historical data, manage email
queues · Work closely with Operations for daily, weekly & monthly
reports · Report observations to WFM to help to change the staffing
plans/roster accordingly and send the alerts on SLA misses proactively,
if any· Provide insights on existing data to internal/external stakeholders·
Identify the market/process/queue by team/agent wise volume variations and
alerting the respective stakeholders proactively.
Qualifications we seek in you
Minimum Qualifications/ Skills
· Good communication skills both written and verbal
· Should be very comfortable with handling lots of data & numbers
· Should have a good working knowledge of using Excel
· Ability to manage and coordinate multiple assignments simultaneously
in a deadline-driven, fast-paced environment required· Good analytical
and quantitative skills and the ability to see trends and patterns in data
and translate data into decisions
Preferred Qualifications/ Skills
· Power BI
· SQL Database, Access Automation
· Presentation Skills
· Lean/Six Sigma Certified
· Data Science
Associate
India-Bangalore
Full-time
Bachelor's / Graduation / Equivalent
Jul 3, 2024, 5:13:14 PM
Aug 2, 2024, 11:59:00 PM
Master Skills ListOperations
Job CategoryFull Time
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