Advisor at PhonePe. FRESHERS JOB. ANY GRADUATE.

Advisor at PhonePe. Fresher Jobs

Role : Advisor, Grievance

Location : Bangaluru

Job Type : Full time

Exp : 0 - 2 Years

Job Description : 

            Candidates are needed for inhouse customer experience team.  As a specialist, your primary responsibility will entail solving problems that customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.

       Provide support to the issues either by resolving them faster or by flagging them accordingly.

Responsibility :

Handle basic PhonePe account and transactio related queries

Ability to flex between phone and data channels

Build customer trust through their interaction

Ability to meet hourly and daily productivity goals

Engage and educate customers so they're able to leverage PhonePe to the fullest

Eligibility :

Have excellent written and verbal communication

Have strong customer orientation and ability to adapt/respond to different scenarios

Any graduation (10+2+3) is mandatory

0 - 2 years of work experience in customer facing role

Multilingual skills (spoken + writtern) in South Indian Languages are preferred

Benefits : 

Lunch at office

5 days working and 2 days off per week

For Full time Employees :

Insurance Benefits

Wellness Program :

Parental Support

Mobility benefits

Retirement Benefits

Other Benifits

About PhonePe : 

      PhonePe is an Indian digital payments and financial services company.  Founded in Dec 2015, by Sameer Nigam, Rahul Chari and Burzin Engineer.  PhonePe app is accessible in 11 Indian languages. It enables users to perform various financial transactions such as sending and receiving money, recharging mobile and DTH, making utility payments, conduction in-store payments.

        It has 50 crore registered users and 3.7 crore merchants covering over 99% of the postal codes across India.  On the back of its leadership in digital payments, PhonePe has expanded into financial services as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store.