Advisor at PhonePe. Fresher Jobs
Role : Advisor, Grievance
Location : Bangaluru
Job Type : Full time
Exp : 0 - 2 Years
Job Description :
Candidates are needed for inhouse customer experience team. As a specialist, your primary responsibility will entail solving problems that customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.
Provide support to the issues either by resolving them faster or by flagging them accordingly.
Responsibility :
Handle basic PhonePe account and transactio related queries
Ability to flex between phone and data channels
Build customer trust through their interaction
Ability to meet hourly and daily productivity goals
Engage and educate customers so they're able to leverage PhonePe to the fullest
Eligibility :
Have excellent written and verbal communication
Have strong customer orientation and ability to adapt/respond to different scenarios
Any graduation (10+2+3) is mandatory
0 - 2 years of work experience in customer facing role
Multilingual skills (spoken + writtern) in South Indian Languages are preferred
Benefits :
Lunch at office
5 days working and 2 days off per week
For Full time Employees :
Insurance Benefits
Wellness Program :
Parental Support
Mobility benefits
Retirement Benefits
Other Benifits
About PhonePe :
PhonePe is an Indian digital payments and financial services company. Founded in Dec 2015, by Sameer Nigam, Rahul Chari and Burzin Engineer. PhonePe app is accessible in 11 Indian languages. It enables users to perform various financial transactions such as sending and receiving money, recharging mobile and DTH, making utility payments, conduction in-store payments.
It has 50 crore registered users and 3.7 crore merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store.

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